Do you ship worldwide?
Oh, yes! We believe in spreading love and fluffy joy across the entire planet. So, no matter where you are, rest assured that we'll ship our adorable plush toys right to your cozy corner of the world.
I just place an order, when will it ship?
Once you place an order, our suppliers get to work pronto! They sprinkle a little magic and ship your delightful plush companion within one to three days.
How long is the shipping time?
Patience, my friend! Shipping time can range from 2 to 3 weeks depending on where your fluffy treasure is heading. But trust us, the wait will be worth it! In the meantime, you can dream up all the adventures you'll have with your snuggly sidekick.
Do you provide tracking information?
Absolutely! We provide tracking for every order. Your little plush friend's journey will be closely monitored, and you'll receive the magical tracking number as soon as your product is shipped. It's like having a secret agent tracking your cuddles!
Where is my parcel?
Oh, the anticipation of waiting for your parcel is like a suspenseful adventure! To find out where your order is, simply use the tracking number we provided. It's like having a secret treasure map to locate your package. If you're having any trouble or need a little extra help on your tracking expedition, feel free to reach out to us at firstname.lastname@example.org. We'll be more than happy to assist you on this exciting journey!
My item arrived damaged!
Oh, no! We send our plush toys on a cushioned cloud to keep them safe and snug. But sometimes, the mail service gets a little carried away with their playful antics. If your plush companion arrives damaged, don't worry! Just contact us with your order number, a picture of the wounded warrior, and the email address you used for the purchase. We'll send you a replacement free of charge because every plush deserves a happy and intact home.
What happens if I receive the wrong item?
Oh no, we wouldn't want you snuggling up with the wrong plush pal! If you receive an item that's not what you expected - maybe the wrong size, color, or it's defective, simply let us know about the issue, and we'll work our magic to make things right. You won't even have to send the product back to us. We'll send you a replacement free of charge because every plush deserves a happy and intact home.
Do you offer exchanges?
While we don't offer direct exchanges, we're here to make sure you're thrilled with your plushy purchase! If for any reason you didn't receive the exact product you expected, just give us a shout, and we'll work our magic to make the necessary corrections. Our goal is to ensure that you have the perfect plush companion by your side, bringing endless joy and cuddles.
What's your refund/return policy?
We understand that sometimes things don't go as planned in the plushy world. Instead of returning items, simply contact us at email@example.com for a full refund or a free of charge because every plush deserves a happy and intact home. Let us know what went wrong and share a picture of the item in question!
Can I cancel my order?
Oopsie daisy! If you need to cancel your order, please reach out to us ASAP. We'll do our best to work our plushy magic and stop the order from prancing to our fulfillment center. But remember, once the order is in the fulfillment pipeline, we might not be able to stop it in its tracks.
Can I update my shipping adress?
Oh, dear! If you've discovered that your plushy pals might be heading to the wrong snuggle spot, quickly contact us at firstname.lastname@example.org with the correct shipping address. We'll do our fluffy best to update it. However, please note that once your order has embarked on its cuddly adventure, we can't guarantee the address update.
Can I change my billing address on an order?
Oh, no! It seems like the billing address has gone on a little adventure of its own. While we can't change it directly, if you've received an order confirmation, it's likely that your order is awaiting fulfillment. So, sit tight and let the billing address have its fun. We're ready to process your order and bring fluffy happiness to your doorstep.
Can I change my payment before my order ships?
Oh, the excitement of ordering your adorable plush companions! Once your order has pranced through the payment process and been processed, we can't make any changes to the payment details. Our payment unicorns work their magic swiftly to ensure your order is on its way to you as soon as possible. So, please double-check your payment information before completing your order to avoid any mix-ups.
Why did I receive the wrong items in my order?
Oh no, we apologize for any mix-up in your plushy package! We strive for perfection, but sometimes even our cuddly friends can get a little mischievous during their journey. Rest assured, we're here to help you resolve this issue and make things right. Simply contact us with your order number, and our dedicated team will work tirelessly to ensure you receive the correct item. We'll put our plushy detective hats on and get to the bottom of this mystery!