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Refund Policy

Welcome to Plushworlds, where happiness and refunds go hand in paw! We're all about keeping your plushy experience as fluffy and joyous as can be. So, here's the scoop on our oh-so-cuddly refund policy:

Damages and Cuddly Quirks

If your plushy parcel arrives with a surprise twist - maybe it's not the right size, color, or it's playing hide-and-seek with defects - don't worry! Just let us know about the hiccup, and we'll cast our magical spell to make it all better. The best part? You don't have to send the plush pal back to us! Consider it a gift from us to you. We'll whisk up a refund, ensuring you're all set to find the perfect, heart-melting cuddle buddy. Please note, though, that sale items and gift cards are like the stars - they can't be returned.

No Direct Exchanges, but Still All Smiles

While direct exchanges might be on a plushy vacation, we're here to ensure your happiness doesn't take a day off! If your plushy parcel isn't what you imagined, just give us a holler. We'll use our enchanting powers to make the necessary fixes. Our mission is to make sure your sidekick is nothing short of perfect, ready to sprinkle endless joy and cuddles into your life.

EU Cuddles with a Twist

For our friends in the European Union, we've got a special 3-day magical cooling off period. If your plush pal is journeying into the EU lands, you have a grand window of 3 days to cancel or return your order, for any reason at all. And guess what? You don't even need a magical reason for the return spell! Just make sure your plush sidekick is in tip-top shape, just as you received it - no adventures, no tags removed, and still in its original, snuggly packaging. Don't forget your ticket to this magical return journey: the receipt or proof of purchase

A Refund Spell for Plushy Peace

We totally get it - even in the plushy world, things don't always go according to plan. Instead of wrestling with returns, simply reach out to us for a full refund. Tell us your plushy tale of woe and share a snapshot of the mystery in question. We'll work our plushy magic to make sure your money returns, so you can continue your plushy escapades with a sparkle in your eye and a smile on your face.

A Dash of Patience for Your Potion

If more than 15 business days have passed since our nod of approval on your return, don't worry! Just pop us a message at contact.plushworlds@gmail.com, and we'll double-check that your refund potion is brewing just right.

Your plushy satisfaction is our top priority, and we're here to ensure your cuddle journey is nothing short of enchanting. So, if you have any questions or need a dash of plushy advice, drop us a line. Our cuddly team is here to make your Plushworlds experience truly magical!